Inner Balance Wellness guarantees full satisfaction on all of our products.
We want you to be happy with your purchase and enjoy years of quality service.

Customer Warranty Information

Customer warranty information brochure (PDF, 600 kB)

Shipping Policy

All products sold through the Inner Balance Wellness website ship directly from Inner Balance Wellness.

Your product will ship via motor freight* for inside delivery** (US only, excluding Alaska and Hawaii). The tracking number is available upon request. Please note any damage of product on the delivery receipt if applicable.

If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply.

Once your order is processed for shipment you will receive an email indicating you that it has been shipped (Shipped date shown will be an estimate and not necessarily when the package will leave our facility). Shipping time can range between 6-9 business days.

* Delivery of your item will be performed by a motor freight carrier and will be delivered with either a 40 ft tractor trailer that is 13'6" high or a 32 ft straight truck that is 12'6" high. If the motor carrier cannot safely perform this delivery for any reason (including but not limited to: weight limitations, low hanging wires, or unsuitable road or driveway conditions), the buyer will be responsible to make other arrangements. These include picking the unit up at the motor carrier terminal, or meeting the motor carrier at a predetermined time and location to transfer the unit to a vehicle or trailer provided by the buyer.

** Inside delivery will be performed by placing the item in the garage or over the threshold of the first available ground level door of the house, and will not include room of choice, set up, or any steps. The driver must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach.

Return Policy

To be eligible for a complete product refund or credit (minus return freight charges), you must:

  • Package unit in original packaging.
  • Obtain an Return Merchandise Authorization (RMA) number from Customer Service within 30 days of delivery.
  • JHTNA will contact the freight carrier to pick up packaged product at customer location.
  • Once unit is returned back to JHTNA, JHTNA will refund the original order total minus return shipping charges.

It's recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday during normal business hours.

Customers are not responsible for shipping costs associated with refusing equipment that has been damaged during shipping.

Internet Return Policy

ALL RETURNS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER SUPPLIED BY INNER BALANCE WELLNESS. You must call 877-217-2862 and speak to a return specialist for authorization. Inner Balance Wellness will authorize returns under the following conditions:

  1. Customer Responsibility – Customer responsible for all return freight and possible packaging costs (these costs will be deducted from customer's refund amount), if:
    1. Customer cancelled order after unit has shipped from Inner Balance Wellness.
    2. Customer refusal at time of delivery for any reason other than damaged shipment.
    3. If customer cannot be reached or does not contact the shipping company back within 3 attempts of initial contact, at which point Inner Balance Wellness will determine the unit undeliverable.
    4. Buyer's Remorse: authorization to return the unit must be made within 30 days from receipt of product (see 30 day guarantee below).
    5. Customer refuses to allow Inner Balance Wellness to perform service calls to repair unit. Inner Balance Wellness' obligation under this warranty is limited to repairing or replacing at our option.

    Item may be subject to a re-packaging fee. All original packaging must accompany the returned product to avoid a restocking fee (restocking fee may cost up to 20% of items cost if original packaging is not used). If you return an item due to size limitations, you are still responsible for freight costs both ways and a restocking fee may apply. The customer will be responsible for getting product beyond the threshold/door and help carrier place unit onto the truck.

  2. Inner Balance Wellness' Responsibility – Inner Balance Wellness will assume all shipping charges, if:
    1. Noted shipping damage and refused delivery. Customer should contact Inner Balance Wellness to inform them of refused delivery. No Return Authorization will be issued in this situation (damage must be noted on delivery receipt).
    2. Noted shipping damage and received delivery (damage must be noted on delivery receipt).
    3. A non-repairable unit as determined by Inner Balance Wellness Customer Service Department.
    4. Customer received unit other than what they ordered.

The customer will be responsible for getting product beyond the threshold/door and help carrier place unit onto the truck.

30 Day Guarantee

Inner Balance Wellness guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you're not fully satisfied with your equipment for any reason, we'll take it back for a full product refund or credit (minus return freight charges). To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 877-217-2862. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse.

Refund and Exchange Policies

Refunds – Customers with a return will be refunded once the unit is received back by Inner Balance Wellness.

Exchanges – A security deposit will be required for all exchanged units. The security deposit funds will be refunded once the returned unit has been received back by Inner Balance Wellness. Request to exchange must be made within 30 days of delivery of your product.

Additional Questions

If you have any questions or need clarification about our store policies, please feel free to contact us.